Returns and Exchanges
*Please be sure to notify us within 7 days of receiving your item. After 7 days, we won’t be able to offer returns or exchanges.*
Unworn and unused items can be returned or exchanged within 7 days of receipt. Just send an email to firstname.lastname@example.org or use the Contact Us page and ship your item back to us. We will process your refund or exchange as quickly as possible. Please note that customers are responsible for the cost of shipping and handling and this cost will not be refunded back to you.
Please don’t send used or worn items back - we will only accept items in new condition.
If your item arrives damaged or flawed - not due to shipping - please let us know within 7 days and we will replace it. If we’ve made a mistake, we will take responsibility for replacing and shipping the item. Damaged items must be unworn and placed in original packaging.
To exchange an item, please send your original item and the order receipt with a note of which item you would like to exchange it for.
All returns and exchanges should be sent to:Kelly Elizabeth Designs
P.O. Box 75720
Tampa, FL 33675