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Returns and Exchanges

*Please be sure to notify us within 14 days of receiving your item. After 14 days, we won’t be able to offer returns or exchanges.*


All unopened and unused items can be returned or exchanged within 14 days of receipt. Just send an email to or use the Contact Us page and ship your item back to us. We will process your refund or exchange as quickly as possible. Please note that customers are responsible for the cost of shipping and handling and this cost will not be refunded back to you. 

Please don’t send opened, used, or worn items back to us - we will only accept items in new condition.

Sale items are final sale and are not eligible to be exchanged or returned.

If your item arrives damaged or flawed - not due to shipping - please let us know within 14 days and we will replace it. If we’ve made a mistake, we will take responsibility for replacing and shipping the item. Damaged items must be unworn and placed in original packaging.

To exchange an item, please send your original item and the order receipt with a note of which item you would like to exchange it for.

All returns and exchanges should be sent to:

Kelly Elizabeth Designs
P.O. Box 75720
Tampa, FL 33675
An email will be sent to the email address on the order once we’ve received and processed your return or exchange.